JSC “ROOT CODE”, a Russian technology company operating in the market of corporate and government-oriented IT solutions since 2019, announces the launch of its own offline speech analytics platform “DialogExpert”. The platform is officially included in the Register of the Russian Software (Ministry of Finance of the Russian Federation) and is intended for companies that require managed analytics of offline communications: pharmacy chains, retail, HoReCa, manufacturing enterprises and organisations that control occupational safety and industrial safety.

The platform is based on the company's independent AI stack and includes three key areas of artificial intelligence:

Direct speech recognition in noisy offline environments (sales halls, pharmacies, HoReCa kitchens, production facilities).
The technology ensures high transcription accuracy, adapted to the features of real offline dialogues.

Thematic analysis and context understanding modules allow you to:
— identify intents and key entities;
— classify events and regulations;
— identify violations of service standards, safety, or pharmaceutical requirements;
— automatically link conversations to checklists and corporate standards.

Algorithms for assessing the emotional background of speech distinguish:
— stress and tension;
— signs of conflict;
— positive/negative interaction;
— the employee's confidence level.

This data is used to evaluate the service, the quality of consultations, the work of staff and the analysis of risky situations at the facility.

It solves the problem of digitalisation of offline communications, an area that has long remained a "black box".
The platform automatically analyses recorded employee conversations with clients or colleagues, structures key events, and generates managed analytics for:
- control of the standard of service and sales;
- assessment of the quality of consultations between pharmacists and sellers;
- verification of compliance with regulations and legal requirements;
- monitoring the implementation of occupational safety instructions;
- Identification of incidents, risks and security breaches;
- training and professional development of personnel based on real examples.

The platform is available in two deployment options:

SaaS (cloud model)

It is suitable for retail, pharmacy chains and HoReCa — when launch speed and scalability without infrastructure costs are important.

On-Premise (local installation)

It is designed for companies with high data security requirements:
— pharmaceutical production;
— factories and hazardous facilities;
— transport and energy infrastructure;
— state corporations.

On-Premise is implemented on a containerised architecture: a role model and logging, which allows the platform to be implemented in closed circuits and under regulatory requirements (152—Federal Law).

For SaaS:
- Connect an audio source (archive or current recording channels);
- Define dictionaries, scripts, checklists, and business rules;
- Enable access to the analytics dashboard.

For On-Premise:
- Server or cluster for containers (GPU by load);
- Integration with recording systems (audio equipment, etc.);
- Installation of components: audio converter, message broker, AI module, backend;
- Configure security policies, roles, and quotas.

Pharmacies and pharmacy chains

Control of pharmaceutical consultations, compliance with scripts, work with prescription drugs, detection of violations of regulations.

Retail (FMCG, fashion, DIY)

Assessment of the quality of customer interaction, consultations, work of cashiers and sellers, identification of the reasons for refusals and dissatisfaction.

HoReCa

Guest communication analytics, service level assessment, emotional background of interaction between employees and guests.

Industrial enterprises and critical infrastructure

Monitoring of briefings, recording of dialogues at high-risk facilities, assessment of compliance with labor protection requirements.

The platform allows companies to:

- Improve the standards of service and the quality of personal service;
• Manage sales and reduce revenue losses;
• Prevent violations and reduce operational risks;
• Monitor the actual implementation of regulations, not just reporting;
• Optimise staff training based on real-world examples;
- To build a unified culture of communication in the network.

Alexey Shitov, Director of Development at “ROOT CODE” JSC:

"Today, businesses need a tool that makes offline communications transparent and manageable.
The “DialogExpert” platform is included in the Register of domestic software and is ready for implementation in government and commercial structures.
The platform allows you to improve the quality of work with data obtained from real employee conversations, which positively affects sales growth, service quality, safety and operational discipline.
“DialogExpert” is a modern tool for increasing business quality and efficiency."

“DialogExpert” is available for implementation in the SaaS or On-Premise format.
You can get advice, technical requirements and launch conditions on the website: https://rootcode.ru/products/dialog-expert