With the development of artificial intelligence and automation, corporate chatbots have gone beyond being just a tool for answering frequent questions. Today, they have become full-fledged digital assistants capable of processing requests, managing tasks, analysing documents, and even making decisions. Implementing AI-powered bots into business processes allows companies to reduce time spent on routine tasks, increase employee productivity, and optimise internal communication.

In this article, we will explore how corporate chatbots help businesses, the tasks they solve, and how their use affects key performance indicators (KPI).

AI bots take on many repetitive operations, freeing up employees for more important tasks. Key features include:

• 1. Answering frequent questions
  • Issuing leaves, sick notes, and certificates.
  • Request for document templates
  • Information about corporate rules, salaries, and benefits.
  • Technical support (resetting passwords, configuring access).
• 2. Task and calendar management
  • Reminders about meetings and deadlines.
  • Automatic scheduling of meetings.
  • Integration with Trello, Ya.Tracker, and Teems.
  • Creating follow-ups based on meetings.
  • Setting tasks based on protocol solutions.
• 3. Processing applications
  • Ordering office supplies.
  • Accepting requests to the IT department or HR.
  • Booking meeting rooms.
• 4. Analytics and reporting
  • Generating reports upon request.
  • Collecting data from CRM, Trackers, and other systems.

Currently, our employees spend up to 30% of their work time on such tasks, but after automation, this figure is expected to decrease to 5-10%, which is in line with current Deloitte research.

Early versions of enterprise bots followed rigid scripts and often struggled to understand complex queries. However, with the advancement of machine learning, NLU (Natural Language Understanding), and NLG (Natural Language Generation), they have become much smarter:

• Understand context – can maintain a dialogue, clarify details.
• Self-learn – analyse previous requests, improving the accuracy of responses.
• Integrate with corporate data – connect to knowledge bases, CRM, ERP.

After the implementation of the AI bot in the company "ROOT CODE", the processing time of employee requests should be reduced by 40%, and the accuracy of responses should increase to more than 90%, which will undoubtedly significantly increase the efficiency rate.

Of course, one of the most useful and convenient features turned out to be a quick search for information in the company's databases. Nowadays, modern bots can:

• Index documents (regulations, instructions, presentations).
• Extract data from PDF, Word, Excel, and presentations.
• Formulate responses based on text analysis.

After that, we implemented the "Microsoft 365 Copilot" bot, which helps our employees find information in Sharepoint, Teams, and Outlook. This reduced the time it takes to find data by 50%, resulting in faster business operations.

Many tech giants are already actively using AI bots for internal processes:

• Google – the "Google HR Bot" handles 80% of employee requests related to HR matters.
• Slack (Salesforce) – the virtual assistant "Slackbot" automates workflow, which means saving up to 6 hours per week per employee.
• Amazon – the internal bot "Alexa for Business" manages tasks through voice commands.

If you don't delve into the history that began in the 1950s with Alan Turing and the ELIZA program in the 1960s, as well as research in linguistics and machine learning in the 1990s, a key stage was the appearance in 2001 of the AIML (Artificial Intelligence Markup Language) language from Richard Wallace and the chat based on it.A.L.I.C.E. bots"

The first corporate bots appeared in the early 2000s and worked using primitive algorithms. The breakthrough came with the development of AI after 2015, when technology allowed bots to understand natural speech.

A corporate chatbot is not just a trendy trend, but a real tool for increasing efficiency. It reduces the time spent on routine tasks, speeds up access to information, and improves the performance of employees. The introduction of AI makes these bots even smarter, making them indispensable assistants for businesses.

The numbers speak for themselves:

• Reducing the time it takes to process requests by up to 50%.
• Increasing employee productivity by 20-30%.
• Reducing the workload on HR and IT by up to 70%.

Companies that don't use chatbots are already losing their competitive advantage. The future of corporate communications lies in intelligent automation, which is already becoming a reality.

You can always contact the experts at “ROOT CODE”, and we will help your business become more competitive by implementing an AI bot. Our team is ready to integrate an AI system into your company, which will help you increase your efficiency!